Resume

Creative and disciplined media designer with 10+ years of experience creating online courses for higher education. Expert in learning management system-based courses, custom web and media design. Skilled in faculty guidance with a compassionate and professional communication style.

WORK EXPERIENCE

UNIVERSITY OF IDAHO, Moscow, ID
2000 – 2021, 2025 – Present

Instructional Media Designer
Continuing Adult Professional Education, Independent Study in Idaho, 1 year

  • In collaboration with subject matter experts creates online instructional content, platform designs, and digital media assets.
  • Works with distance educators and faculty to design and develop online courses that will engage learners and accomplish learning goals.
  • Provides technical support to distance students and instructors.
  • Served as interim Technical Product Manager, functioning as the departments system administrator for the first 6 months of the position.

New Media Specialist
Distance & Extended Education, 14 years

  • Collaborated with faculty and instructional designers to create, configure, and maintain online, hybrid, and web-enhanced courses.
  • Created digital media assets for courses using HTML / CSS, Adobe Photoshop, Dreamweaver, Illustrator, Premiere, Captivate, InDesign, After Effects, WordPress, Camtasia, and Articulate.
  • Researched new technologies, providing guidance on community building, assessment options, and student interactivity.
  • Proactively communicated with subject matter experts to determine necessary modifications for course assessments, media assets, content, rubrics, assignments, gradebook configuration, and feedback for continuous quality improvement.
  • Reviewed courses for accuracy, consistency, and accessibility compliance.
  • Provided faculty one-on-one and group training on Blackboard, Collaborate, Photoshop, and accessibility standards.
  • Developed technical user guides, how-to videos, and LMS help documentation.
  • Provided video editing for use in technical support and course media assets.
  • Developed and refined policies on course design standards, federal law and regulations.
  • Blackboard Administrator.

Web Coordinator
College of Engineering, University Communications & Marketing, 2 years

  • Created and maintained college and department web and media assets using Sitecore CMS, Adobe Photoshop, InDesign, Premiere, and XD.
  • Creatively developed on-brand design solutions for web, email, and social media campaigns to illustrate student success stories.
  • Trained classroom faculty to use Zoom web conference platform for online instruction during COVID pandemic.
  • Converted in-person events to synchronous and interactive asynchronous online experiences.
  • Provided technical customer service, user guides and documentation.

Application Administrator
Information Technology Services, 5 years

  • Served as technical lead in the deployment of enterprise applications. Tasks included application installation, ERP integration, customer support and training, documentation, SSO and data source configuration, security hardening, version control, ACL management, troubleshooting, and product updates.
  • Lead administrator for Sitecore, Touchnet Marketplace, TeamDynamix, CS Gold, RecTrac, LegalFiles, exacqVision, and Symplicity Advocate.

CAMP N CAR, Port Townsend, WA
May 2023 to Present

Production Lead
Standard Products Department, 1.5 years

  • Create 3D enhanced help documentation utilizing Rhinoceros 3D and Microsoft Office.
  • Independently operate industrial scale Computer Numeric Controlled (CNC) router.
  • Collaborate with engineers and craftsmen to provide product visualization and quality control.
  • Train and supervise production assistant.

SKILLS

  • HTML / CSS Expertise (20+ years)
  • Adobe Photoshop / Premiere / Illustrator / InDesign (10+ years)
  • Technical customer service in higher education (20+ years)
  • LMS (Blackboard, CANVAS) administrator (10 years)
  • Responsive web design (10+ years)
  • Excellent interpersonal, written, oral and technical communication
  • Thoughtful prioritization in response to diverse needs of leadership, clients, and students.
  • Detail oriented

EDUCATION

Bachelor of Science in Visual Communications
University of Idaho, Moscow, ID

Post-Baccalaureate Certificate in Geographic Information Systems
Penn State University, World Campus

CERTIFICATES & AWARDS

Certified Agile Professional (2024)
Six Sigma Global Institute (SSGI-cap)

Outstanding Technical Employee of the Year Award (2020)
College of Engineering, University of Idaho

Outstanding Technical Employee of the Year Award (2014)
University of Idaho

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